The Pivot Protocol Companion — Barefoot Medicine LLC
Last updated: August 6, 2026
If the Companion isn't what you expected, email info@pivotprotocol.com within 30 days of your purchase and we will refund you in full.
You don't have to explain why. You don't have to prove you used it. Ask within 30 days and the money goes back.
Email info@pivotprotocol.com from the address you used at checkout, with "Refund" in the subject line.
If you no longer have access to that email address, include your name and the approximate purchase date so we can locate the transaction.
We process refund requests within five (5) business days of receiving them.
The refund is issued to the original payment method. Your bank or card issuer typically takes an additional five to ten business days to post it, which is outside our control.
Your access to the Companion ends when the refund is issued.
Purchases are final after 30 days. The Companion is a digital product delivered immediately and in full at the time of purchase, and 30 days is ample time to determine whether it is useful to you.
Two exceptions, both covered elsewhere:
— If we permanently discontinue the Service within twelve months of your purchase, we refund on a pro-rata basis. See Section 9 of the Terms of Service.
— If you were charged in error, or charged more than once for the same purchase, we refund the error at any time. Email us.
Please email us first. A refund request takes one email and is usually resolved within five business days. A chargeback takes months, and it takes the same money out of the same place.
We would rather refund you than argue with you.
Barefoot Medicine LLC
c/o Christian Nix
410 Ave Monte Sol, Suite 14, PMB 55
Fajardo, PR 00738
Puerto Rico
Email: info@pivotprotocol.com